Caring For The Customer
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.
- Service of Staff................................................................................... 5.00
- Quality of Information ...................................................................... 5.00
- Overall Experience .......................................................................... 5.00
- Safety/Organization ......................................................................... 5.00
- Overall Impression/ Value.............................................................. 5.00
Guests will be welcomed at the exit of the arrival gate by a bilingual licensed guide who will display the guest's name on a sign board. Guests are requested to provide the following information: airline, flight number, arrival time, number of pieces of luggage, hotel / destination address. The special request field must be used while booking the transfer.
Transfers to the West Zone (São Conrado, Barra da Tijuca and Recreio) will be charged an extra 20% over regular rate per person.
From 11 to 20 people we will use two executive vans. From 21 onwards a microbus will be the mean of transportation.
