Caring For The Customer
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.
- Service of Staff................................................................................... 4.88
- Quality of Information ...................................................................... 4.75
- Overall Experience .......................................................................... 4.88
- Safety/Organization ......................................................................... 4.75
- Overall Impression/ Value.............................................................. 4.88
Guests will be welcomed at the exit of the arrival gate by a bilingual licensed guide who will display the guest's name on a sign board. Guests are requested to provide the following information: airline, flight number, arrival time, number of pieces of luggage, hotel / destination address. The special request field must be used while booking the transfer.
Transfers to the West Zone (São Conrado, Barra da Tijuca and Recreio) will be charged an extra of 20% in addition to the regular rate per person.
Traveller Feedback
- Poland
on 17 Oct 2010 Daniel is a very friendly and polite person..great english spoken!
Mr Donald C.
- Canada
on 21 Apr 2010 Staff was waiting with at arrival area on time and with a friendly smile.
Mr John A.
- United Kingdom
on 19 Mar 2010 Rafael was our driver. Very impressed that he was at the airport to meet us even though our flight had been cancelled. Gave us`some good information on resturants, ATM, and shops near hotel.
Mr Frans S.
- Netherlands
on 29 Sep 2009 Friendly driver
Mr FABRICE P.
- France
on 03 Sep 2009 We were very satisfied with the transfer service operated from Rio Aiport to our flat in Ipanema. Our driver was very professional , very nice and helpful . I will certainly recommend your services to my friends. Congratulations and thank you very much .
Mr Keith C.
- United States
on 06 Aug 2009 My July 20th transport from the Rio de Janeiro airport to my hotel on Copacabana Beach exceeded all expectations. During our drive I received an excellent history and social lesson regarding education, culture, and geography in Rio de Janeiro and Brazil. I was "hand delivered" to the front desk of my hotel. Great job!! Keith Camburn, Gastonia, North Carolina, USA
Mr JOHN L.
- United Kingdom
on 04 Aug 2009 Meeting at the airport was as arranged and it was an enjoyable journey to my hotel.Information given about Rio de Janeiro and view points on the way in was very interesting and given in a knowledgable way.
Mr Qiao Z.
- China
on 31 Jul 2009 Wonderful service at all times.
